Privacy Policy

Thai Mis Delicias ("we", "us", "our") is a New York City food business offering food truck service, meal prep, catering, group orders, pop-up events and food truck bookings. This Privacy Policy explains what information we collect when you use https://thaimisdelicias.com (the "Site"), why we collect it, how we use and share it, and the choices you have.

This policy applies to the Site, our online ordering, our catering and booking request forms, our customer accounts, and our marketing emails and text messages. It does not apply to websites or services run by other companies, even when we link to them.

By using the Site or placing an order, you acknowledge the practices described in this policy. If you do not agree, please do not use the Site.

We collect the following categories of information.

• Information you give us when you place an order: your first and last name, email address, phone number, delivery address and ZIP code, pickup or delivery date and time, order notes, and the items, options and tip you choose.
• Information you give us for catering, group orders, pop-up events or food truck bookings: the event date, guest headcount, company or group name, contact name, phone and email, and any delivery instructions you provide, such as a building, floor, suite, buzzer, gate code, doorman or drop-off note.
• Account information: your name, email address and sign-in method. You may create an account with an email address and password, or sign in with Google, Microsoft, Facebook or Apple. You can optionally turn on multi-factor authentication for your account. We never see or store your password in readable form.
• Saved delivery addresses and business account details that you choose to save, including company name, billing email, phone number, billing address, and any tax or invoice reference you ask us to record.
• Content you submit: product reviews and ratings, support requests, feedback and survey answers.
• Marketing preferences: whether you have agreed to receive marketing emails or text messages, and any topics you have chosen.
• Order and payment information created when you buy: your order history, items purchased, amounts, subscription plan, fulfillment details, payment status, and a payment reference number used to match a payment to your order. Full card or bank details are entered on our payment provider's secure checkout page and are not stored by us.
• Technical and usage information: your device and browser type, the pages you view, referring links, approximate location derived from your IP address, and interactions such as viewing a menu item or adding it to your cart. Some of this is needed for the Site to work, and some helps us understand which pages and dishes are useful.

We use your information to:

• Accept, prepare, package and deliver your orders, and confirm the food truck location, pickup or delivery details for your order.
• Send order confirmations, receipts, invoices, fulfillment updates and other service messages.
• Prepare and manage catering quotes, invoices, event logistics and group orders, including any delivery instructions you provide.
• Run meal prep plans and other recurring services, including scheduling weekly deliveries.
• Create and secure your account, sign you in, apply your saved addresses and preferences, and protect against fraudulent or unauthorized activity.
• Answer your support requests, respond to feedback, and follow up on reviews you submit.
• Administer rewards, loyalty benefits and promotions that apply to your account.
• Keep the financial, tax and accounting records we are required to keep.
• Understand how the Site is used, measure which pages and menu items are helpful, fix problems, and improve our menu, ordering flow and services.
• Send marketing emails or text messages where you have agreed to receive them.

We do not use your information to make automated decisions that produce legal or similarly significant effects about you.

You receive marketing email from us only if you have agreed to receive it, for example when you opt in during checkout, when you create an account, or when you sign up for our newsletter. You can review and change these preferences at any time in the communication settings of your account.

Every marketing email includes an unsubscribe link, which takes effect immediately through our unsubscribe page. You may also ask us to remove you by emailing hello@thaimisdelicias.com or calling (347) 754-1201.

If you opt out of marketing, you will still receive essential messages about orders you place, such as confirmations, receipts, invoices, subscription and delivery notices, and responses to your support requests. These messages are part of the service you asked for and are not marketing.

If you have agreed to receive text messages, message and data rates may apply. You can stop text marketing by replying STOP to a marketing message or by contacting us.

Meal prep plans are recurring services. When you start a plan, you authorize us and our payment provider to charge your chosen payment method on the recurring schedule shown to you at signup, for the plan you selected.

• You can view your plan, its price, its delivery day and its billing status from your account, and you can contact us to change or cancel a plan.
• If a recurring payment fails, we may contact you by email so you can update your payment method. A plan may be paused or ended if payment cannot be completed.
• Your order and billing history stays available in your account so you can see what was charged and when.
• If you cancel a plan, you will not be charged for future cycles after the cancellation takes effect. Charges for a cycle that has already been processed are handled under our order and refund practices.
• Payment card details for a subscription are held by our payment provider. We keep a subscription reference so we can match charges to your plan, but we never store your full card number.

Because plan contents and delivery dates change week to week, we use your plan preferences, delivery address, and any dietary or dish selections you make to build each delivery.

We do not sell your personal information, and we do not rent or trade it. We share information only in the situations below.

• Service providers that run parts of our service: our website and database hosting platform (Base44), our payment provider (Base44 Payments), our email and text message delivery tools, and Google, which measures the performance of our advertising. These providers receive only the information needed to perform their function, and they are not permitted to use it for their own marketing.
• Our own team: access is limited to staff whose role requires it. Our ordering, kitchen, catering, CRM and refund tools each have their own permission settings, and administrative access is further protected.
• Legal and safety reasons: when we believe disclosure is required by law, subpoena or court order, or is necessary to protect the rights, property or safety of our business, our customers or others, or to investigate fraud or misuse.
• Business transfers: if our business is sold, merged or reorganized, customer information may be transferred as part of that transaction, subject to this policy.
• At your direction: for example, when you ask us to share catering details with a venue, or when you submit a review that you choose to publish.

Reviews, ratings and any photos or comments you choose to submit may be shown publicly on the Site together with the name you provide, and may appear in other places where we display customer feedback.

We use cookies and similar technologies, including browser storage, to operate the Site. Specifically, we use them to:

• Keep your cart and your selected food truck location while you shop, so your choices are not lost as you move between pages.
• Keep you signed in to your account and maintain the security of your session.
• Remember preferences such as your delivery ZIP code and language.
• Measure whether our advertising works. We use a Google Ads conversion tag, which lets Google know when a visit results in an action such as a completed order, a signup or a contact form submission. This tag sets Google cookies and reports aggregated conversion data to Google.
• Understand general usage of the Site, such as which pages and menu items are viewed, so we can improve them.

You can block or delete cookies and site data through your browser settings. If you block the cookies the Site needs to operate, parts of the Site, such as the cart and signed-in areas, may not work. Blocking advertising cookies does not prevent you from ordering.

We do not use advertising cookies from any ad network other than Google, and we do not run third-party behavioral advertising or data-broker pixels on the Site.

• The Site is served over an encrypted HTTPS connection.
• Accounts are handled by our hosting platform's authentication system. Passwords are not stored in readable form, and our staff cannot view them.
• You may add a second step to sign-in with multi-factor authentication, using an authenticator app or a text message code.
• Staff access to customer, order, catering, payment and refund information is limited by role, and our administrative and operational screens require additional access checks.
• Full payment card details are entered on our payment provider's checkout and are never stored by us. Our order records hold a payment reference and status, not card numbers.

No method of transmission or storage is completely secure. We work to protect your information and to limit what we keep, but we cannot guarantee absolute security.

• Account information is kept while your account remains open. If you ask us to close your account, we remove or anonymize the account details that are not needed for another purpose.
• Order, invoice and payment records are kept for as long as we need them to provide service and to meet accounting, tax and legal obligations.
• Catering and event records are kept for the period needed to deliver and support the event and to resolve any related question or dispute.
• Support requests, feedback and reviews are kept while they remain relevant to the service, or until you ask us to remove them.
• Marketing preferences are kept until you withdraw them, and we retain a minimal suppression record after you unsubscribe so we do not contact you again by mistake.
• Technical and usage information is kept in aggregated or short-lived form, and is not used to identify you personally beyond what is needed to operate and secure the Site.

When information is no longer needed for these purposes, we delete it or make it unreadable.

You may ask us to:

• Tell you what personal information we hold about you, and give you a copy.
• Correct information that is inaccurate, such as your name, phone number or delivery address.
• Delete your personal information, subject to records we must keep for legal, tax or accounting reasons.
• Stop sending you marketing email or text messages.
• Update your account details, saved addresses, communication preferences and delivery ZIP yourself at any time from your account.

To make a request, email hello@thaimisdelicias.com, call (347) 754-1201, or write to us at 3314 105th St, 1 FL, Corona, NY 11368. Please include the email address or phone number you used with us so we can find your records. We may ask you to verify your identity before we act on a request, and we will respond within the time required by applicable law.

If you are a California resident, you have the right to know what categories of personal information we collect and how we use and disclose it, to request a copy, to request deletion or correction, to opt out of the sale or sharing of personal information, and to be free from discrimination for exercising these rights. We do not sell personal information and we do not share it for cross-context behavioral advertising as those terms are defined under California law. You may use an authorized agent to submit a request on your behalf, and we may require proof of that authorization.

If you receive marketing email from us, the fastest way to stop it is the unsubscribe link in the message. You can also reply to any text message with STOP.

The Site and our services are intended for adults placing food orders. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13. We do not knowingly sell or share the personal information of anyone under 16.

If you believe a child has given us personal information, please contact us at hello@thaimisdelicias.com and we will delete it promptly.

The Site links to other services, such as our Facebook, Instagram and TikTok pages, and to our payment provider's checkout. Those services are operated by other companies and have their own privacy policies.

When you pay, your card details are collected directly by our payment provider on its own secure checkout page, and that provider handles them under its own privacy notice. When you sign in with Google, Microsoft, Facebook or Apple, that provider confirms your identity to us under its own policy.

We are not responsible for the privacy practices of third-party sites and services. Please review their policies before providing information to them.

We advertise our services through Google, and we use a Google Ads conversion tag to measure whether those ads lead to actions such as a completed order, a new account, a catering or event inquiry, or a phone call from our Site. This measurement involves Google cookies and reports aggregated results to us.

To limit advertising personalization, you can adjust Google ad settings through your Google account, or block third-party cookies in your browser. Blocking these cookies does not stop you from ordering from us.

We do not sell your personal information, we do not rent or trade customer lists, and we do not place third-party advertising pixels from any network other than Google on the Site.

We may update this Privacy Policy when our services, our tools or the law change. When we do, we will post the revised policy on this page and update the effective date and last updated date at the top.

If a change materially affects how we use information you have already given us, we will make that clear on the Site and, where appropriate, contact you by email before the change takes effect. Your continued use of the Site after a revised policy is posted means you accept the updated policy.

If you have a question about this Privacy Policy, or want to exercise any of the rights described above, please contact us:

• Email: hello@thaimisdelicias.com
• Phone: (347) 754-1201
• Address: 3314 105th St, 1 FL, Corona, NY 11368
• Website: https://thaimisdelicias.com

We will review your request and respond as quickly as we can, and within the time required by applicable law.